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Method · Strategy

Opportunity Solution Tree (OST): link a target outcome to testable solutions

The Opportunity Solution Tree, popularised by Teresa Torres, links a target outcome to opportunities (user needs and pain points), then to possible solutions and the experiments to test them. It stops you from rushing at the first idea.

When to use it

How to do it, step by step

  1. Put the target outcome at the top (a metric to move).
  2. List the opportunities: needs, problems or wishes observed in users.
  3. Group them in a tree and choose the one to tackle first.
  4. Come up with several solutions for that opportunity.
  5. For the most promising ones, define a small experiment to test the assumption.

Example

Outcome: raise the share of users still active after 7 days. Opportunity: “I don't know where to start”. Solutions: project template, guided tour, welcome email.

In FluidOps

The tree is built level by level and kept up to date as your experiments progress.

Try it in FluidOps →

Going further

Same family